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TELECOMS

Keep your business telecoms
system and connectivity head of the
curve with future-ready communications.

Solutions for your business phone system

As businesses embrace new technologies with data-hungry applications and a shift to mobile and home working it’s no surprise that telecom, data and voice spend can form up to 20% of an annual IT budget. The good news is that continuous emerging technology is creating significant opportunities in telecoms supply-markets to reduce your costs. But this can result in a huge undertaking for those responsible for IT and Telecoms.
 
As well as dealing with new technologies, businesses must also contend with the major changes announced by BT.  From 2025, BT will be switching off their ISDN and PSTN services. This brings an end to the use of analogue phone lines, moving all  communication technology online. We estimate that over 2 million UK businesses will need to invest in alternative methods of data transmission to maintain their communication coverage.

How can Smith Bellerby help?

We supply a comprehensive range of telecommunications to businesses from SMEs through to large multisite organisations across all major industries, in both the public and private sectors. Working together, we help businesses minimise their network costs and connect with customers more effectively. Our specialists are able to provide telecoms procurement, telephony and call centre strategy and management, cost reduction and recovery and bespoke business mobile solutions.

Auditing and cost recovery

Our forensic examination of your historical billing will allow us to provide cost recovery options and a baseline to ensure you get the best price. This includes:

  • Analysis of all your IT, telephony and network charges including fixed line, hardware/equipment, mobile phones, private circuits, virtual private circuits and WAN, hosting, contact and data centre rates.
  • Audit existing supplier arrangements, including actual charges against contracted rates.
  • Review IT, telephony and network services for misuse or fraud.
  • Benchmark current charges against market best and assist in negotiation for the best rates available.
  • Establish whether any equipment is redundant and ensure the correct maintenance charges apply.
  • Provide an easy-to-understand report with our recommendations. This enables you to make an informed decision on your IT strategy.
colleagues working at a desk
Auditing paper work

Telecoms provider management, tender
and sourcing

  • Before we look at the telecoms market, we gather in-depth information about your usage, tariffs and infrastructure and align it with your budgets and business objectives.
  • Confirm if you are already achieving the best from your suppliers and systems.
  • Set up a benchmark for future sourcing, contract negotiation and proactive contract renewal.

Billing and reporting

  • You only pay for the telecoms billing contracted to you.
  • Cost-coding to match your financial system.
  • Clear and concise reporting
  • Inclusion of any unusual, excessive or suspected non-business call traffic/data usage if required.
paperwork

VoIP phone systems for
UK business

Future-proof, cost-effective and hosted in the cloud.

      VoIP features include:

  • Remote (home worker) functionality
  • Call recording capability
  • Voice, video, conference, file/screen sharing
  • Call analytics and wallboard reporting
  • CRM and systems integration
  • PCI compliance for over the phone payments

What is a hosted phone system?

Hosted telephony, also referred to as cloud telephony or hosted VoIP, is where a business phone system is hosted in the cloud with online access. It has the freedom to use a variety of devices to make and receive calls, including desk phones, computers or laptops and smart phones.

Retro telephone on wheels

How does hosted telephony work?

With hosted telephony, it doesn’t matter where a phone actually is – a VoIP telephone can be used on any device, as long as there is internet connection. Geographical independence makes business continuity and having a disaster recovery solution possible – without extra cost.

What are the benefits of a VoIP phone system?

The main advantage of VoIP is that it’s the cheaper option for the phone calls. But another key advantage is the ability to combine phone calls with business data. It link offices, mobile phones and home workers all onto one easy-to-use system. A hosted phone system also allows users to handle calls with a professional greeting, a range of options to direct callers to the correct department and a queuing system to handle high call volumes. VoIP Phone Systems are reliable and scalable; supporting your business growth.
 
The rise in IP-based communications and the rapid adoption of cloud technology has made secure, reliable network connectivity a business necessity. Working closely with leading technology partners allows us to future-proof your business with cutting-edge data connectivity services.
 
We provide comprehensive, end-ot-end support for our wide range of data services.
Retro telephone

Telecoms insights

telecoms trends 2021

Telecoms trends you’ll see in 2021

•
February 26, 2021

Whilst the past year has been a sedentary one for many, it has also sparked a wave of growth, innovation and disruption across various sectors. At the centre of this wave, and on the front line of the pandemic response, has been telecoms. This undervalued industry has enabled the remote work, learning, and socialising that has kept the UK afloat in unprecedented circumstances.

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Using 5G to boost your business’ sustainability

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January 8, 2021

As the UK marches on toward the net zero 2050 deadline, the demand for green equivalents of existing technology is increasing. A recent study has shown that 5G could radically decarbonise telecommunications. We discuss how and what benefits businesses could gain from adopting 5G.

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Global connection points

The ISDN phase-out

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December 2, 2020

We explore why the ISDN phase-out is taking place, the potential benefits for business leaders and importance of preparing for the change.

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it data points

Four ways to cut IT costs in 2020

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November 27, 2020

Business leaders everywhere are searching for new ways to cut costs and improve the value and efficiency of their day-to-day operations. Smith Bellerby offers four top tips for achieving this within your IT department.

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Get in touch​

Looking for new ways to reduce your operating costs and
achieve higher levels of efficiency?

Contact us